Privacy Policy
This privacy notice discloses the privacy practices for kellyplumbinginc.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the web site,
how it is used and with whom it may be shared. - What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
- Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/services in which we store personally identifiable information are kept in a secure environment.
Privacy Policy, Terms & Conditions, TEXT MESSAGING & COMPLIANCE
By providing your mobile number to Kelly Plumbing & Heating, you consent to receive text messages from us related to your account, appointments, services, and promotions.
Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP to any message we send, or request assistance by replying HELP.
We may share your phone number and messaging preferences with trusted service providers, affiliates, or business partners who assist us in delivering text communications and related offers. We will not sell or rent your phone number to unrelated third parties for their own independent marketing purposes without your consent.
We respect your privacy and comply with applicable laws and regulations regarding text messaging, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Your mobile number will only be used in accordance with this Privacy Policy and the purposes for which you have provided consent.
Kelly Plumbing & Heating will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.